Refund & Exchange Policy

At ZAVEX, customer trust is at the heart of everything we do. Our commitment is simple: if you are not fully satisfied with your purchase, we will make it right.

Refunds

 ● You are entitled to request a refund within 30 days of receiving your order.

 ● Once the returned item is received and inspected, your refund will be issued to your original payment method.

 ● Refunds are typically processed within 5–10 business days after the return has been approved.

 ● Shipping and handling charges are non-refundable unless the item received was incorrect or defective.

Exchanges

 ● We offer free exchanges within 30 days of delivery.

 ● If you wish to exchange for a different size or design, simply return the original item in its original condition and packaging.

 ● Once your return is approved, the replacement item will be shipped promptly.

 ● All exchanges are subject to product availability.

Important Notes

 ● Returned or exchanged items must be unused, unwashed, and in original condition with all tags intact.

 ● We reserve the right to decline a return or exchange if the item does not meet the above conditions.

 ● For a smooth process, always initiate your return or exchange request through our customer care team before sending items back.

You can reach us at:

📧 Email: hello@zavex.co
📞 Phone/WhatsApp: +92-306-9832359
🕒 Support Hours: Monday – Saturday, 09 AM – 05 PM

We aim to respond to all inquiries within 24–48 hours.

This policy reflects our promise: every purchase with ZAVEX is risk-free, and every customer is valued.