ZAVEX Return Policy

At ZAVEX, we stand behind the quality of our products. If you’re not completely satisfied with your purchase, we’re here to help.

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Return Window

Customers may request a return within 7 days of receiving the order.

To be eligible for a return, the item must:

• Be unused and unworn
• Be in its original condition
• Include original packaging and tags

Returns requested after 7 days of delivery may not be accepted.

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Free Return Shipping

We offer free return shipping to ensure a smooth and risk-free shopping experience for our customers.

Once your return request is approved, we will provide instructions on how to send the item back.

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No Restocking Fees

ZAVEX does not charge any restocking fees.
You will receive a full refund of the product price once the returned item has been inspected and approved.

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Items Eligible for Return

All items purchased from ZAVEX are eligible for return provided they meet the return conditions.

We currently do not have any final sale items, meaning all purchases can be returned within the allowed return window.

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Refund Process

Once we receive and inspect the returned item:

• Refunds will be processed to the original payment method
• Please allow 3–7 business days for the refund to appear in your account

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Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us immediately. We will resolve the issue as quickly as possible.

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How to Start a Return

To request a return, please contact our support team with your order number and reason for return.

Our team will guide you through the return process.

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Contact Us

For return requests or questions, please contact us at:

Email: hello@zavex.co
Website: https://zavex.co
Phone: 0306-9832359